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Solutions Log

December 8th 2010

Upgrade BlackBerry OS

Approach 1: Avoid Desktop Manager

Requirements

Download & install the BlackBerry Device Manager software

Unlock Device

Delete C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\Vendor.xml

If you do not delete this file, then the software will only install if it matches your device’s carrier/vendor.

Upgrade Device

  1. Connect your device via USB
  2. Open the C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\Loader.exe
  3. Click next many times

Approach 2: Use Desktop Manager

Requirements

Unlock Device

Delete C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\Vendor.xml

If you do not delete this file, then the software will only install if it matches your device’s carrier/vendor.

Upgrade Device

  1. Connect your device via USB
  2. Open the BlackBerry Device Manager
  3. Click Device –> Upgrade Device Software

Troubleshooting

During the upgrade, I receive the following error: One of more modules could not be resolved

One of the installed application’s on your device is causing this problem. My solution was to remove all software from the device using the Application section of the Device Manager.